AMX Payments Inc. (operating as BitsBazar)

Last updated: 06 April 2026

1. Introduction

These Terms of Use (“Terms”) form a legally binding agreement between you (“Client”, “you”) and AMX Payments Inc. (“AMX”, “Company”, “we”, “us”). They govern your access to and use of the website located at www.bitsbazar.com (the “Platform”, “Bitsbazar”, “Website”) and any services made available through it (the “Services”). By accessing or using the Platform, you confirm that you have read, understood, and agree to comply with these Terms and all related policies referenced herein. By using the Service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and all terms incorporated by reference. If you do not understand and accept these Terms in their entirety, you should not register for a Bitsbazar Account or access or use the Services.  In addition to these Terms, you shall be familiarised with the Privacy Policy, Fees, Risk disclosure and any other policies as shall be published by the Company from time to time (and their later amendments) using Platform functionality. These documents are an integral part of these Terms.

2. Company Details

AMX Payments Inc.
Incorporation Number: BC1571192
300 – 222420 Dewdney Trunk Road
Maple Ridge, British Columbia, Canada, V2X 3J5
MSB Registration Number: N300000022

AMX operates as a Money Services Business registered with FINTRAC under applicable Canadian legislation. AMX operates exclusively through this website https://bitsbazar.com/. Any other websites are not affiliated with or operated by AMX Payments Inc. We do not endorse, authorize, or take responsibility for any content, services, or representations made by any other entities using similar legal names or brand names. Any use of our legal or brand name by third parties has no relation to our company, its operations, or the services we provide. For accurate and legitimate information about our services, please visit our official website only.

3. Interpretation and Key Concepts

For the purposes of these Terms:

• “Services” refers to digital asset exchange services provided via the Platform.
• “Digital Assets” include cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), and similar assets supported by the Platform.
• “Fiat” refers to government-issued currency such as CAD.
• Client(s) means potential client or Company’s Client who uses Services (“You”, “Yours”, “Client)
• “Account” means a user profile created to access the Services.
• “External Account” refers to any financial or digital asset account held with a third party and owned or controlled by you.
• KYC or Know Your Customer means the process by which the Company verifies the identity of its clients. This involves collecting and assessing various documents and information to ensure compliance with legal and regulatory requirements.

Other capitalised terms shall be interpreted in accordance with their ordinary meaning or applicable law.

4. Nature of the Services

AMX provides a non-custodial exchange service, enabling users to convert Digital Assets to Fiat and Fiat to Digital Assets.

Important characteristics:

• AMX does not hold, store, or control Digital Assets on behalf of Clients.
• AMX does not manage private keys or provide custodial wallets.
• Transactions are executed solely based on user instructions.

AMX does not:

• provide investment, financial, legal, or tax advice;
• act as broker, agent, fiduciary, or advisor;
• manage Clients assets or portfolios;
• issue or underwrite Digital Assets;
• provide payment services regulated under Canadian federal payment-services legislation;

Services are provided on an “as available” basis without warranties, to the extent permitted by law.

5. Eligibility, Representations and User Obligations

5.1 Eligibility Criteria

In order to access or use the Services, you must:

• be at least 18 years of age or the age of majority in your jurisdiction;
• have full legal capacity and authority to enter into and comply with these Terms;
• not be located in, incorporated in, or a resident or national of any jurisdiction subject to applicable sanctions, embargoes, or legal restrictions;
• comply with all applicable laws, regulations, and compliance requirements.

The Services are primarily intended for users located in Canada. Access by individuals from other jurisdictions is permitted only where such access is lawful and initiated on the user’s own initiative.

Access may be restricted or prohibited for certain jurisdictions, including but not limited to the United States and the United Kingdom, based on legal, regulatory, or internal risk considerations.

AMX applies controls including geolocation tools, IP and device monitoring, identity verification procedures, and sanctions screening at onboarding and on an ongoing basis.

AMX reserves the right, at its sole discretion, to deny, restrict, suspend, or terminate access to the Services where necessary to comply with applicable laws, regulations, or internal policies.

5.2 User Representations and Warranties

By accessing or using the Services, you represent and warrant on an ongoing basis that:

• you meet all eligibility requirements set out in these Terms;
• you are entering into this Agreement in your own name and not on behalf of any undisclosed third party;
• your use of the Services does not and will not violate any applicable law, regulation, or contractual obligation;
• you are not subject to sanctions or located in a restricted jurisdiction;
• you have not previously been suspended, restricted, or removed from using the Services;
• you are not engaged in, or associated with, any prohibited or unlawful business activities;
• you understand the risks associated with Digital Assets and blockchain-based systems;
• you are financially able to bear the loss of all funds used in connection with the Services;
• you have taken reasonable steps to familiarise yourself with relevant risk disclosures;
• you have access to the necessary devices, internet connectivity, and software required to use the Services;
• all actions taken through your Account, including instructions and transactions, are authorised by you;
• you are responsible for determining and fulfilling any applicable tax obligations arising from your use of the Services.

AMX may impose additional eligibility or compliance requirements at any time and may require you to demonstrate continued compliance.

5.3 User Obligations

You agree that, at all times when using the Services, you will:

• use the Services only where you have independently determined that they are appropriate for your needs;
• provide any information or documentation requested by AMX for compliance, verification, or operational purposes within the specified timeframe;
• ensure that all information provided is accurate, complete, and kept up to date;
• promptly notify AMX of any changes to your information or circumstances that may affect your eligibility;
• maintain the confidentiality and security of your login credentials and any sensitive information;
• use only your own Account and not access or attempt to access any other user’s account;
• immediately report any unauthorized use of your Account, security breach, or suspected compromise;
• notify AMX without delay if you no longer meet the eligibility requirements to use the Services.

Failure to comply with these obligations may result in suspension or termination of your access to the Services.

5.4 Ongoing Compliance Monitoring

AMX may, at any time and without prior notice:

• request additional information or documentation;
• reassess your eligibility or risk profile;
• impose conditions on your use of the Services;
• suspend or terminate access where continued use is not permitted.

Continued access to the Services is conditional upon ongoing compliance with these Terms and all applicable legal and regulatory requirements.

6. Account Registration and Compliance

6.1 Account Registration and Onboarding Requirements

You may register for and maintain an Account solely for the purpose of accessing and using the Services, provided that all applicable onboarding and eligibility conditions are satisfied.

Account creation is subject to the following requirements:

• Identity Verification: you must successfully complete the Company’s identity verification procedures, including submission and validation of required identification documents and information;
• KYC and Compliance Checks: you must provide all information and documentation requested as part of the Company’s Know Your Customer (KYC) and compliance processes, and such information must be accurate, complete, and satisfactory to the Company;
• Risk Assessment: your profile must meet the Company’s internal risk criteria, as determined in accordance with its compliance framework, internal policies, and applicable legal and regulatory obligations;
• Residency and Jurisdictional Restrictions: the Services are primarily offered to individuals located in Canada. Access from other jurisdictions is permitted only where lawful and initiated independently by the user. Access may be restricted or prohibited for certain jurisdictions, including but not limited to the United States and the United Kingdom. The Company applies controls such as geolocation checks, IP and device monitoring, identity verification, and sanctions and transaction screening at onboarding and on an ongoing basis;
• Age Requirement: you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher;
• Prior Relationship History: you must not have previously had an account or business relationship terminated by the Company due to non-compliance with applicable laws, regulations, or contractual obligations;
• Sanctions and AML/CTF Compliance: you must successfully pass all applicable sanctions, watchlist, and anti-money laundering / counter-terrorist financing checks conducted in accordance with applicable laws and international standards.

The Company reserves the right, at its sole discretion, to:

• refuse to open an Account or complete registration;
• request additional information or documentation at any stage;
• suspend, restrict, or terminate an Account or business relationship at any time if the above conditions are not met or cease to be met.

Continued access to the Services is conditional upon ongoing satisfaction of these requirements.

6.2 Ongoing User Obligations, Representations and Account Responsibilities

By creating and maintaining an Account and using the Services, you agree, represent, and warrant on an ongoing basis that:

User Representations

• you are acting on your own behalf and not for the benefit of any undisclosed third party;
• your use of the Services is lawful and does not violate any applicable laws or regulations;
• you are not subject to sanctions, restrictions, or prohibitions that would prevent you from using the Services;
• you understand the nature and risks associated with Digital Asset transactions and blockchain-based systems;
• you are financially able to bear the risk of partial or total loss of funds;
• all information provided to the Company is accurate, complete, and not misleading.

Account Information and Compliance

• you will provide accurate, current, and complete information at all times;
• you will promptly update any information that becomes inaccurate or outdated;
• you will provide any additional information or documentation requested for compliance or verification purposes;
• you will comply with all applicable AML/CTF requirements and the Company’s internal policies;
• you will complete periodic KYC reviews or updates when required.

Account Security

• you will create and maintain a strong password not used for other services;
• you will keep your credentials and security information confidential at all times;
• you are solely responsible for all activity carried out through your Account;
• you will take all reasonable measures to secure your devices and access to the Platform.

Incident Notification

• you will notify the Company immediately upon becoming aware of any unauthorized access or security breach;
• you will report any suspicious activity, irregular transactions, or compromise of your Account without undue delay.

External Accounts and Payments

• you will use only External Accounts that you own or are authorized to use;
• you will ensure such accounts comply with applicable AML/KYC requirements;
• you acknowledge that third-party providers may impose their own terms, delays, or restrictions.

Payment Risks and Chargebacks

• you accept that payments may be declined or delayed by third parties;
• you remain responsible for any fees, losses, or charges arising from payment processing;
• you are fully liable for any chargebacks, reversals, or disputes;
• you authorize the Company to recover related costs from your available funds where applicable.

Electronic Communications

• you consent to receive all communications electronically via the Platform, email, or SMS;
• you will maintain accurate and up-to-date contact details;
• you acknowledge that communications are deemed received when sent by the Company;
• you understand that withdrawal of electronic consent may result in suspension of Services;
• you accept that paper copies may be provided upon request, subject to applicable fees.

Nature of Relationship

• you acknowledge that the Company acts solely as an independent service provider;
• no agency, partnership, fiduciary, or advisory relationship is created;
• no communication from the Company constitutes advice of any kind.

Service Changes

• you acknowledge that the Company may modify, suspend, or discontinue the Services at any time;
• you agree that the Company shall not be liable for resulting losses, to the extent permitted by law.

Tax Responsibility

• you are solely responsible for determining whether taxes apply to your transactions;
• you are responsible for reporting and remitting any applicable taxes;
• the Company does not provide tax advice or reporting services on your behalf.

Failure to comply with the above may result in suspension, restriction, or termination of your Account and access to the Services.

6.3. Risks and Risk Acknowledgement

You should not use the Services unless you fully understand the nature and risks of Digital Asset transactions. The information provided in this section is not exhaustive and does not describe all possible risks. By accessing or using the Services, you acknowledge that you do so voluntarily and at your own risk. You are solely responsible for assessing whether the Services are appropriate for you, taking into account your financial situation, experience, and risk tolerance.

High-Risk Nature of Digital Assets

Digital Assets are highly volatile and unpredictable. Their value may fluctuate significantly over short periods of time, including the possibility of complete loss of value.

You acknowledge that:

• engaging in Digital Asset transactions involves a high degree of risk;
• you may incur substantial or total financial loss;
• you should not use funds that you cannot afford to lose;
• market conditions, liquidity constraints, and price fluctuations may prevent execution of transactions.

Digital Asset markets are influenced by numerous external factors outside the control of the Company, including:

• changes in laws, regulations, or government policies;
• market manipulation or lack of liquidity;
• macroeconomic developments or market sentiment;
• sanctions or regulatory actions.

Such factors may adversely affect pricing, execution, or availability of Services.

Technology and Security Risks

You acknowledge that use of blockchain networks and online platforms involves inherent risks, including:

• cybersecurity incidents such as hacking, phishing, or malware;
• loss of funds due to incorrect transaction details or transfer errors;
• hardware or software failures;
• internet connectivity disruptions or delays.

The Company is not responsible for losses resulting from such events.

The Company does not control or guarantee:

• continuous availability of the Platform;
• uninterrupted or error-free operation;
• execution of transactions under all market conditions.

Service disruptions, delays, or failures may occur due to technical, operational, or third-party factors.

By using the Services, you acknowledge and agree that:

• the Company will not contact you requesting sensitive credentials or remote access to your devices;
• you are responsible for maintaining the confidentiality of your Account credentials;
• you must ensure that your registered email address and phone number are secure and under your control;
• you should implement appropriate security measures, including multi-factor authentication;
• you bear the risk of unauthorized access resulting from failure to secure your credentials.

The Company shall not be liable for losses arising from unauthorized access or third-party misconduct.

You acknowledge that:

• the Company is not responsible for fraudulent or unlawful acts carried out by third parties;
• the Company does not operate or promote giveaways or similar schemes;
• The Company does not provide investment, financial, or trading advice;
• The Company is not a trading platform and does not endorse or recommend any trading strategies, assets, or third-party platforms;
• communications from the Company will originate only from official Company channels.

Limitation of Risk Awareness

The Digital Asset ecosystem is rapidly evolving and subject to new and unforeseen risks.

The Company does not undertake to identify, monitor, or communicate all possible risks associated with the use of Digital Assets or the Services.

Acknowledgement of Risk

By using the Services, you confirm that you:

• understand and accept the risks described above;
• acknowledge the possibility of total loss of funds;
• accept full responsibility for your decisions and transactions.

7. Exchange Orders and Execution

7.1 Nature of the Service

By submitting an order through the Platform (“Order”), you authorize the Company to execute a Digital Asset exchange transaction in accordance with your instructions.

The Company:

• provides access to exchange functionality through automated or semi-automated systems;
• sources liquidity from third-party providers;
• processes transactions on a non-custodial basis;
• sends Digital Assets directly to your designated wallet and receives Digital Assets directly from you.

The Company does not:

• hold Client Digital Assets or fiat funds;
• provide custodial wallet services;
• offer investment or portfolio management services;
• guarantee returns or pricing outcomes.

7.2 Order Execution and Finality

All Orders are executed based on the details provided by you.

You acknowledge that:

• All transactions are initiated by you and are final once executed;
• exchange rates may vary;
• incorrect wallet addresses or transaction details may result in permanent loss;
• execution may be affected by market conditions, liquidity, or technical factors.

7.3 Fees, Pricing and Payment Terms

The Company is entitled to charge fees and other forms of consideration in connection with the Services, and you agree to pay all applicable amounts in accordance with these Terms.

Pricing Structure

All applicable fees are incorporated into the total execution price presented to you. No additional or hidden fees are charged beyond those reflected in the final execution price.

Prior to submitting an Order, you may be presented with an indicative quote (the “Pre-Quote”), which is valid for a limited period of time. If the validity period expires before confirmation, a new Pre-Quote will be generated.

The final and binding execution price (the “Execution Price”) is determined at the time of execution (the “Pricing Time”), which occurs only after:

• receipt of fiat funds for buy Orders, or confirmed on-chain receipt of Digital Assets for sell Orders; and
• completion of all required compliance, verification, and risk checks.

Components of the Execution Price

The Execution Price may include:

• a reference rate derived from third-party liquidity providers and reputable exchanges, based on a weighted market price at the relevant time;
• a variable spread, which may reflect market conditions such as liquidity, volatility, transaction size, and operational or compliance costs;
• applicable blockchain network fees at the time of execution.

No additional charges will be applied beyond these components.

Funding Requirements

By placing an Order, you represent and warrant that you have sufficient funds or Digital Assets available in your External Account or wallet to complete the transaction.

The Company shall not be responsible for any failure to execute an Order resulting from insufficient funds or unavailable assets.

Third-Party Payment Providers

Transactions may involve third-party financial institutions or payment processors. Such providers may:

• impose additional fees or conditions;
• delay or reject transactions;
• apply their own terms and policies.

The Company is not responsible for any losses, fees, or delays arising from the actions or decisions of such third parties.

You acknowledge that your use of any External Account is subject to the terms and conditions of the relevant provider.

7.4 Payment Requirements and Funding Conditions

Source of Funds and Ownership

All fiat payments must originate from an External Account held in your own name, of which you are the beneficial owner. The Company may verify payment details, including name, account identifiers (such as IBAN), and transaction references, to ensure consistency with your registered information.

For sell Orders, Digital Assets must be transferred from a wallet that you control. The Company may require that such transfers are made to a designated address specified for each Order. Transfers from custodial or third-party-controlled wallets may be restricted or declined.

Where payment details, ownership information, or supporting documentation do not match or cannot be verified, the Company reserves the right to suspend or cancel the Order and, where appropriate, return funds to the original source following completion of applicable checks.

Use of External Accounts

You are responsible for maintaining any External Accounts or wallets used in connection with the Services.

You acknowledge that:

• such accounts are provided by independent third-party service providers;
• those providers may apply their own fees, restrictions, and terms;
• you are responsible for reviewing and complying with those terms.

The Company shall not be liable for any acts, omissions, delays, or failures of such third-party providers.

Permitted Payment Methods

Only payment methods approved and specified by the Company may be used in connection with the Services.

By submitting an Order, you represent and warrant that:

• you are authorised to use the selected payment method;
• all payment details provided are valid and accurate;
• you authorise the Company and/or its payment partners to process the transaction.

If a payment method is declined, invalid, or otherwise unacceptable, the Company may suspend, delay, or cancel the relevant Order.

7.5 Verification, KYC and Compliance Controls

The Company may, at any time before or after an Order is submitted, require you to provide information or documentation necessary to verify your identity, assess your risk profile, or comply with applicable legal and regulatory obligations.

Such requirements may include, without limitation:

• identity verification documents;
• proof of address;
• source of funds or source of Digital Assets;
• transaction purpose declarations;
• additional questionnaires or verification steps (including video verification).

The Company reserves the right to:

• delay, suspend, or refuse execution of any Order pending completion of verification;
• request additional information at any time;
• reject information or documents that are incomplete, inconsistent, or unsatisfactory;
• verify information using public or private sources, where permitted by law.

Where required, documents may need to be translated, notarised, or certified in accordance with applicable standards.

Failure to provide requested information, provision of inaccurate or misleading information, or refusal to cooperate may result in:

• rejection or suspension of Orders;
• restriction or termination of access to the Services;
• termination of the business relationship.

The Company may also suspend or refuse to execute an Order where:

• identity verification cannot be completed;
• ownership or source of funds cannot be established;
• transaction risk is assessed as elevated;
• required by applicable law or regulatory authority;
• there are reasonable doubts regarding the authenticity or authorization of the Order.

7.6 Execution and Settlement of Orders

Following Pricing Time:

• for buy Orders, Digital Assets will be transferred directly to your designated wallet;
• for sell Orders, fiat funds will be transferred to your verified External Account.

The Company operates on a strictly non-custodial basis and does not hold or control client funds or Digital Assets.

Settlement timeframes depend on third-party systems, including banking infrastructure and blockchain networks. Delays outside the Company’s control may occur, and the Company shall not be responsible for such delays.

7.7 Accuracy of Instructions and Irreversibility

You are solely responsible for ensuring the accuracy and completeness of all information provided in connection with an Order, including:

• wallet addresses;
• payment details;
• transaction amounts.

You confirm that:

• you control the External Account and wallet used in the transaction;
• all instructions submitted through your Account are correct and authorized.

Transactions involving Digital Assets are irreversible. Once executed:

• Orders cannot be amended, reversed, or cancelled;
• incorrect details may result in permanent loss of funds.

The Company does not verify the accuracy of wallet addresses or other transaction details and shall not be liable for losses arising from errors in such information.

7.8 Order Cancellation, Reversal and Refunds

Orders may be withdrawn or cancelled only if:

• execution has not yet occurred; and
• the Company has not committed to third-party execution or settlement.

Once an Order has reached Pricing Time or has been executed, it is final and cannot be cancelled or reversed.

The Company does not provide refunds or returns for completed transactions, except where expressly required under these Terms.

In certain circumstances, including but not limited to:

• operational or technical errors;
• pricing errors;
• compliance-related restrictions;
• incomplete KYC procedures,

the Company may, at its discretion:

• cancel the Order;
• reverse the transaction;
• return funds to the originating account or wallet, subject to applicable checks and deductions (including network or processing fees).

Where a transaction cannot be completed due to failure to complete KYC or compliance requirements, the Company may initiate a return of funds within a reasonable timeframe, subject to applicable verification procedures.

If funds cannot be returned after reasonable efforts, the Company may handle such funds in accordance with applicable laws, including unclaimed property regulations.

7.9 Recordkeeping and Transaction History

The Company maintains records of:

• all Orders submitted by you;
• all transactions and activities conducted through your Account;
• communications and compliance-related information where required.

Such records may be used as evidence of transactions and may be disclosed to competent authorities or third parties where required by law.

You will receive confirmation of completed Orders via your registered contact details, and transaction history will be made available through your Account.

The Company retains records for the period required under applicable legal and regulatory obligations.

7.10 Tax Obligations

You are solely responsible for:

• determining whether taxes apply to your use of the Services;
• reporting and paying any applicable taxes in your jurisdiction.

The Company does not provide tax advice and does not assume responsibility for tax reporting or compliance on your behalf.

8. Intellectual Property

Unless otherwise expressly stated, all intellectual property rights in and to the Platform, the Services, and all related content and materials are owned by or licensed to AMX Payments Inc. and its affiliates.

Such content may include, without limitation:

• text, graphics, images, and designs;
• logos, branding elements, and trade names;
• software, code, and technical infrastructure;
• data, information, and documentation;
• the selection, arrangement, and overall presentation of the Platform.

All such materials are protected by applicable intellectual property laws, including copyright, trademark, and other proprietary rights.

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, and non-sublicensable license to access and use the Platform and its content solely for your personal or internal business use.

This license does not permit you to:

• copy, reproduce, distribute, or publish any content;
• modify, adapt, or create derivative works;
• commercially exploit or resell any part of the Platform or Services;
• publicly display or perform any content;
• use automated tools (such as scraping or data mining) to extract data.

You agree not to use the Platform or any content in any manner that infringes or misappropriates the Company’s intellectual property rights or those of any third party. Any use of the Platform or its content beyond what is expressly permitted under these Terms requires prior written consent from the Company.

If you provide the Company with any suggestions, ideas, feedback, or other materials relating to the Platform or Services (“Feedback”), you acknowledge and agree that:

• such Feedback is provided voluntarily and without expectation of compensation;
• the Company shall have full ownership of such Feedback;
• the Company may use, modify, and implement such Feedback for any purpose, commercial or otherwise, without restriction or attribution.

To the extent permitted by law, you waive any rights (including intellectual property or moral rights) in such Feedback.

“Bitsbazar”, the Company name, and all related logos, marks, and branding elements are trademarks or service marks of AMX Payments Inc. or its licensors. You may not use, reproduce, imitate, or display any such trademarks, in whole or in part, without prior written permission.

This restriction includes use in:

• domain names;
• advertising or promotional materials;
• metadata, tags, or hidden text.

All other trademarks or third-party marks referenced on the Platform remain the property of their respective owners and are used for identification purposes only.

Where necessary for the provision of the Services, you grant the Company a non-exclusive, royalty-free, worldwide license to use, process, and store any content or information you provide, solely for the purpose of operating and improving the Services and complying with legal obligations.

The Company reserves the right to disclose relevant user information where required to investigate or respond to claims that content or activity on the Platform infringes intellectual property or other rights.

You agree not to infringe any intellectual property rights in connection with your use of the Platform or Services. You shall indemnify and hold harmless the Company from any claims, damages, or losses arising from your infringement or misuse of intellectual property, whether direct or indirect.

The overall appearance, structure, and design of the Platform, including layouts, interfaces, graphics, and functionality, are protected and may not be copied, imitated, or reproduced without prior written consent.

References to third-party products, services, or trademarks on the Platform do not constitute or imply endorsement, sponsorship, or affiliation unless expressly stated.

9. Third Party Content

While using Service, you may view content provided by third parties, including links to web pages of such parties, including but not limited to Facebook links. Bitsbazar does not control, endorse or adopt any such third-party content and shall have no responsibility for such content, including material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable. Bitsbazar are not responsible or liable for any loss or damage of any sort incurred from any dealings with third parties. Interaction and use of third party content is solely at your own risk.

10. Customer Complaints Procedure

10.1 Commitment to Client Satisfaction

AMX Payments Inc. is committed to maintaining a high standard of service and addressing client concerns in a fair, transparent, and timely manner. If you are dissatisfied with any aspect of the Services, you may submit a complaint in accordance with the procedure outlined below.

10.2 Submission of Complaints

To submit a complaint, you must provide sufficient information to enable the Company to identify you and the relevant transaction or issue.

This may include:

• your Account identifier or registered email address;
• your full name and address as provided during registration;
• relevant transaction details, including transaction or Order reference number;
• a clear description of the issue or concern.

Complaints must be submitted by email to: [email protected], with the subject line clearly indicating that the communication is a complaint.

Upon receipt of your complaint, the Company will:

• acknowledge receipt of the complaint;
• inform you of the complaint handling process;
• provide an indicative timeframe for review and response.

The Company will assess complaints objectively and in good faith, and will aim to provide a clear and reasoned response. The Company will investigate and respond to your complaint within 10 business days of receipt. In certain circumstances, where additional time is reasonably required to complete the investigation, the Company may extend the review period by up to 10 additional business days.

The response will be provided in writing (typically via official email) and will, where appropriate, include:

• the outcome of the investigation;
• an explanation of the findings;
• any proposed resolution or corrective action.

11. Limitation of Liability, Disclaimers and Indemnity

11.1 Exclusion of Liability

To the maximum extent permitted by applicable law, AMX Payments Inc., including its affiliates, officers, directors, employees, agents, and partners, shall not be liable to you or any third party for any losses or damages arising out of or in connection with:

• your access to or use of the Platform or Services;
• any transaction executed or attempted through your Account;
• these Terms or any related agreement.

This exclusion applies to all types of damages, whether direct or indirect, including but not limited to:

• loss of profits, revenue, or business opportunities;
• loss of data or information;
• incidental, consequential, special, punitive, or exemplary damages;
• losses arising from negligence, errors, or omissions, to the extent permitted by law.

11.2 Digital Assets and Transaction Risks

The Company shall not be responsible for any loss, damage, or reduction in value of Digital Assets arising from:

• market volatility or price fluctuations;
• unauthorized access, theft, or security breaches;
• transfer errors, including incorrect wallet addresses;
• technical failures or system malfunctions;
• events beyond the Company’s reasonable control.

11.3 Blockchain and Network Risks

You acknowledge that blockchain technologies operate independently of the Company and involve inherent risks.

The Company shall not be liable for losses arising from:

• delays, failures, or errors in blockchain networks;
• inability to reverse or recover transactions;
• consensus mechanisms or protocol-level changes;
• network congestion, forks, upgrades, or other structural changes.

11.4 Technology and Cybersecurity Risks

The Company does not guarantee that the Platform or Services will be free from interruptions, errors, or security vulnerabilities.

The Company shall not be liable for losses arising from:

• viruses, malware, phishing, spoofing, or other cyberattacks;
• failures of hardware, software, or internet connectivity;
• disruptions in third-party systems or infrastructure.

11.5 Smart Contracts and External Systems

To the extent applicable, the Company shall not be responsible for any losses resulting from:

• smart contract execution errors, vulnerabilities, or unintended outcomes;
• third-party platforms, protocols, or services integrated with or relied upon by the Services.

11.6 No Warranties

The Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, the Company disclaims all warranties, whether express or implied, including but not limited to:

• merchantability;
• fitness for a particular purpose;
• non-infringement;
• accuracy or reliability of information.

11.7 Data Loss and Availability

Information stored or transmitted through the Services may become unavailable, lost, or corrupted due to factors beyond the Company’s control, including system failures, protocol changes, maintenance, or external attacks.

You are solely responsible for maintaining backups of any information associated with your use of the Services.

11.8 Regulatory Reporting and Disclosure

The Company may be required to disclose information relating to your Account or transactions to regulatory authorities or government bodies in accordance with applicable laws, including anti-money laundering and tax regulations.

Such disclosures may include:

• transaction details;
• account information;
• identity and verification data.

The Company shall have no obligation to notify you of such disclosures where prohibited by law.

11.9 Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates from any claims, losses, liabilities, damages, or expenses (including legal fees) arising out of or related to:

• your use of the Services;
• your breach of these Terms;
• your violation of any applicable laws or third-party rights.

11.10 Tax Disclaimer

You acknowledge that transactions involving Digital Assets may have tax consequences.

You are solely responsible for:

• determining your tax obligations;
• reporting and paying any applicable taxes.

The Company does not provide tax advice and makes no representations regarding tax treatment.

12. Suspension, Restriction and Termination of Services

12.1 General Right to Suspend or Terminate

The Company may, at its sole discretion and to the extent permitted by applicable law, suspend, restrict, or terminate your access to the Services or your Account at any time, with or without prior notice and without liability to you. Such action may be temporary or permanent and may affect all or part of the Services.

12.2 Events Triggering Suspension or Termination

Without limiting the generality of the above, the Company may take such action where:

• you breach any provision of these Terms or any applicable policy;
• you fail to meet or maintain eligibility or compliance requirements;
• you provide false, inaccurate, incomplete, or misleading information;
• identity verification or due diligence requirements cannot be satisfied;
• your Account is suspected of being accessed or used by an unauthorized person;
• the Services are used, or suspected to be used, for unlawful, fraudulent, or prohibited activities;
• there are concerns regarding the origin of funds, transaction patterns, or risk profile;
• required by applicable laws, regulations, court orders, or regulatory authorities;
• a Force Majeure event or other circumstances make provision of the Services impracticable or commercially unreasonable;

• you have outstanding obligations or unpaid amounts owed to the Company;
• you fail to respond to communications or requests within a reasonable timeframe;
• continued provision of the Services would expose the Company to legal, regulatory, or reputational risk.

12.3 Actions the Company May Take

In connection with any suspension or termination, the Company may:

• deactivate or close your Account;
• refuse to process Orders or transactions;
• restrict access to certain features or functionalities;
• retain or restrict access to information where required by law;
• report relevant activities to regulatory authorities or law enforcement where required.

If the Company determines or reasonably suspects that the Services are being used in connection with prohibited, unlawful, or unauthorized activities, it may:

• immediately suspend or terminate access;
• block or delay transactions;
• take any other action required to comply with applicable laws;
• report such activity to competent authorities without prior notice.

12.4 Consequences of Termination

Upon termination of your Account:

• your right to access and use the Services will cease immediately;
• any pending Orders may be cancelled or completed at the Company’s discretion;
• the Company may take reasonable steps to return any remaining funds or Digital Assets to you, subject to:
  • completion of required verification and compliance checks;
  • deduction of applicable fees, charges, or costs;
  • applicable legal or regulatory restrictions.

Where funds cannot be returned after reasonable efforts, they may be handled in accordance with applicable laws, including unclaimed property requirements.

To the maximum extent permitted by law, the Company shall not be liable for any losses, damages, or consequences arising from suspension, restriction, or termination of your Account or access to the Services.

13. Governing Law

These Terms, and any rights or obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada. Subject to the provisions set out below, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Services shall be subject to the non-exclusive jurisdiction of the courts of British Columbia, Canada.

The parties shall use reasonable efforts to resolve any dispute, claim, or controversy arising under or in connection with these Terms through good faith negotiations prior to initiating formal proceedings. Where a dispute cannot be resolved through negotiation, the parties may, by mutual agreement, seek to resolve the dispute through mediation.

Any such mediation shall:

• be conducted by a mutually agreed independent mediator;
• follow generally accepted mediation procedures or the rules of a recognized mediation body;
• take place in a mutually agreed location or remotely, where appropriate.

Unless otherwise agreed, participation in mediation shall be voluntary and non-binding.

Nothing in these Terms shall:

• limit the right of either party to seek relief from a competent court of jurisdiction;
• restrict any rights available under applicable consumer protection laws;
• prevent the Company from taking action where required by law or regulatory obligations.

You acknowledge that the Company may be required to take or respond to actions initiated by regulatory authorities, law enforcement, or governmental bodies.

Such actions shall not be subject to the dispute resolution procedures set out above and may be addressed directly in accordance with applicable law.

14. Amendments and Updates

The Company reserves the right, at its sole discretion, to modify, update, or replace these Terms at any time. Such changes may be made to reflect, among other things:

• updates to applicable laws or regulatory requirements;
• changes to the Services or operational practices;
• risk management or compliance considerations.

Where appropriate, the Company may notify you of material changes through:

• publication on the Platform;
• email communication;

You are responsible for reviewing the Terms periodically to remain informed of any updates. Unless otherwise stated, updated Terms shall become effective immediately upon publication on the Platform. Your continued access to or use of the Services after such publication constitutes your acceptance of the amended Terms.

If you do not agree with the updated Terms, you must cease using the Services.

15. Entire Agreement 

These Terms, together with any policies and documents incorporated by reference (including, but not limited to, the Privacy Policy, Risk Disclosure, and Fee Schedule), constitute the entire agreement between you and the Company in relation to the Services. They supersede all prior or contemporaneous agreements, understandings, communications, or representations, whether written or oral